Terms & Conditions

The Kleaning Koncierge provides residential cleaning services, which may include recurring cleaning, Soft Klean, Signature Klean, deep cleaning, and Extreme Clean services as offered through our booking system. Services do not include carpet shampooing, pest control, appliance repair, or exterior window cleaning unless specifically agreed to in writing.

A $100 non-refundable retainer is required to secure and confirm an appointment. The remaining balance and all approved add-on charges are due before service is performed. By submitting a booking and payment, you authorize the applicable payment provider to process the amount due.

Unless otherwise required by applicable law, retainers and payments for booked services are non-refundable. No refund is guaranteed because of cancellation, no-show, change of mind, dissatisfaction, or inability to access the property.

Additional services, such as interior cabinet or refrigerator cleaning, should be requested in advance when possible. Add-ons are billed separately and must be paid before the additional service is performed. Availability may depend on the property, appointment time, staffing, and service requirements.

Client cancellations or no-shows do not automatically eliminate payment obligations. We may make reasonable efforts to accommodate rescheduling requests, particularly in an emergency, but rescheduling is not guaranteed. Applicable charges will follow the booking terms presented at booking.

Clients must ensure the property is accessible at the scheduled time and provide accurate entry instructions, codes, keys, parking details, and other necessary information in advance. An inaccessible property may be treated as a no-show, and additional charges may apply where permitted by the booking terms.

Pets must be securely confined or safely managed during service when necessary. We may stop or end a service if property conditions are unsafe or if a client, resident, guest, pet, or other person engages in threatening, aggressive, abusive, vulgar, or unsafe conduct. No refund is guaranteed when service ends because of unsafe conditions or conduct.

Clients must communicate property information affecting safe or effective service, identify areas needing special attention, and disclose known conditions creating safety concerns or requiring specialized treatment. We may decline, modify, or stop work outside our scope or presenting an unreasonable safety risk.

When applicable, we may photograph cleaned areas before and after service for documentation, quality, or marketing. We will not intentionally photograph clients or use personal client photos for marketing without appropriate permission. Marketing images will be handled with the intent to protect client privacy and personal information.

Clients have 24 hours after service completion to request a minor adjustment concerning work performed during that appointment. We will review the request and determine whether an adjustment is appropriate. A request does not create an automatic right to a refund.

Clients may be asked to confirm service completion or acknowledge the property’s condition at the end of the appointment. This documents the service and does not waive rights that cannot legally be waived.

Website content is provided for general information. We make reasonable efforts to keep it accurate but do not guarantee it is complete, current, or error-free. Service availability, pricing, packages, policies, and scheduling options may change.

We may use third-party platforms for booking, scheduling, payment processing, communications, or other business functions. Your use of those platforms may also be subject to their terms and privacy policies.

The Kleaning Koncierge, LLC may update these Terms & Conditions. Updated terms will be posted with a revised Last Updated date. Continued use of the website or services after posting constitutes acceptance to the extent permitted by applicable law.