Privacy Policy

Depending on how you interact with our website and cleaning services, we may collect the following information:

• Name, email address, and phone number
• Service address or property address
• Billing or payment-related information
• Appointment and scheduling information
• Information submitted through contact, inquiry, booking, or service request forms
• Communications with The Kleaning Koncierge
• Information reasonably necessary to provide requested cleaning services

Payment information may be processed through third-party payment processors or booking platforms. We do not intend to store complete payment card information on our own website when a third party handles payment processing.

When you visit our website, the website, hosting provider, booking platform, or other third-party services may automatically collect technical information such as your IP address, browser and device type, operating system, pages visited, visit date and time, referring source, and general usage information.

This information may be used to maintain website functionality, understand website usage, improve the customer experience, and protect the website.

Our website or third-party services may use cookies and similar technologies to maintain functionality, remember information, understand website traffic, and improve the experience. You may be able to control cookies through your browser settings, although some features may not function properly when cookies are disabled.

• Schedule and manage cleaning services
• Process payments and transactions
• Communicate about appointments and services
• Respond to questions, inquiries, and requests
• Provide customer support and requested service updates
• Customize services based on information you voluntarily provide
• Send business communications, promotions, or offers when permitted
• Improve our website and services
• Prevent fraud, misuse, or unauthorized activity
• Protect our business, customers, website, and service providers
• Comply with applicable laws and legal obligations

If you voluntarily provide contact information for marketing communications, we may send service information, promotions, announcements, or other business communications. You may opt out using an available unsubscribe option or by contacting us. Opting out does not prevent necessary service-related communications.

We may use third-party providers for website hosting, booking, scheduling, payment processing, email and customer communications, and other business operations. We may provide information reasonably necessary for them to perform their services. We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights or property, prevent misuse, or protect safety.

We take reasonable measures designed to protect personal information. However, no website, electronic transmission, or storage method can be guaranteed completely secure.

We retain personal information as reasonably necessary to provide services, maintain business records, fulfill legal or contractual obligations, resolve disputes, enforce agreements, and operate our business. Information may be deleted, destroyed, or anonymized when no longer reasonably necessary.

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, subject to legal exceptions and verification requirements. Contact us to make a privacy request.

California residents may have additional rights under applicable California law. Categories collected may include identifiers and contact information, transaction information, internet or electronic activity information, and other information voluntarily provided. We do not sell personal information as that term is defined under applicable law.

Our website and services are not directed toward children under 13, and we do not knowingly collect their personal information through our website. Please contact us if you believe a child has provided personal information.

We may update this Privacy Policy to reflect changes in our business practices, website, services, technology, or applicable law. We will revise the Last Updated date when changes are made.